Missed Lessons & Make-Up Policy

Missed Lessons & Make-Up Policy

To be eligible for a make-up lesson:

• Absence must be recorded in advance via the client portal

• A maximum of three (3) make-up lessons per term are permitted

Make-up lessons:

• Are subject to availability

• Must be booked via the portal

• Must be used within the same term

• Are not guaranteed

If a booked make-up lesson is missed, it will not be reissued.

Additional make-ups may only be considered in exceptional circumstances with a valid medical certificate.